Terms of Services

Note: For template based sites, DigiLoop Designs uses both WordPress and Drupal powered designs only.  We do not accept templates from another CMS company.

 

Process

Once you fill out an inquiry form, a design questionnaire, a time frame for your design to begin, and answers to any questions you may have sent via the inquiry form will be sent back to you.

 

Time Frame and Questionnaire

When you have received your questionnaire, you will need to respond within 5 business days in order for us to guarantee the time frame discussed in our initial response to your inquiry.  The design of sites are booked anywhere from a few weeks to a few months out, so your prompt communication is appreciated to help guarantee the time table presented.  If you need to change the start date for any reason, a two week courtesy notice is appreciated.

What’s Included (Basic Services)

  • A premium hosting package*
  • Your choice of one of our template based sites**
  • 99% up time on our hosting servers
  • Your choice of hourly or monthly maintenance with one (1) hour of free maintenance provided each month for our more low-maintenance customers
  • A branding logo
  • Guaranteed maintenance changes within 1 business day of the request
  • Storage & Data website backup (up to 50 GB).

What’s Included (Migration Services – Blogger to WordPress migration is not available due to CMS compatibility)

  • A premium hosting package*
  • Your choice of one of our template based sites**
  • 99% up time on our hosting servers
  • Your choice of hourly or monthly maintenance with one (1) hour of free maintenance provided each month for our more low-maintenance customers
  • A re-branding logo package***
  • Guaranteed maintenance changes within 1 business day of the request
  • Storage & Data website backup (up to 50 GB).

Deposit

We require a deposit via Pay Pal for all designs that have a future start date. This deposit will hold your spot and goes towards the final cost of your design(s).

Passwords

If you are migrating an existing site, it will be necessary to obtain both your username and password.  We will never attempt to use any of your trusted information for anything except for what you have hired our company to do. At NO time will your username or password be shared outside of the company or to any of our design partners.  Only one designer will have access to your login credentials during the migration process.  For organizational purposes, it will be requested that you do not change your passwords while the migration of your site is in process.

Billing

Before a site is launched, the client must choose whether they would like monthly or yearly hosting maintenance, as well as hourly or monthly content maintenance. We currently only use Paypal as our choice for billing; as Paypal accepts all major credit cards.  Approximately two (2) weeks prior to a client’s due date, an invoice will be sent to the customer via email; a second one will be sent five (5) days prior.  The customer is responsible for ensuring their services are paid on time to avoid any unnecessary disabling of their hosting services, and/or their site.

If a client’s payment is declined or not received, all services associated with the client’s account will be terminated, and their site inaccessible until the invoice is paid.  Once the invoice is paid, DigiLoop Designs will ensure that all services are restored within 3 business days.

 

*Available as a monthly or yearly charge.

**If you do not desire a template based site, additional charges will apply.  These charges will be quoted upon receipt of your design questionnaire.

***Re-branding logo packages must be requested and a charge of $90.00 will be added to the Migration Package price.  For more information regarding our art packages, please click here.